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FAQ

Order
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How can I order with you?

Once you find something you like, just add it to your shopping cart and head to the checkout to forward to address entry and payment method

Can I change my order?

Yes, if the order is not sent, just contact our customer support and they will take care of it.

Can I change my delivery address?

If you used the wrong delivery address or just want to change it, please let us know, we can either redirect it or change the address.

Can I cancel my order?

Yes almost always. But if the order is shipped, we will not refund shipping.

Is there a minimum order?

No, you can buy all available products on our site.

I have not received an order confirmation.

If your order went through, an order confirmation will be sent. Check your spam email. Maybe you used the wrong e-mail, so contact us if it is.

Where can I see what I ordered?

You will always be able to see it on your order confirmation.

If you created an account, you can also log in and view the status and ordered products.

Delivery
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Where to send in to?

We ship to all of Europe.

Which delivery companies do you use?

We use DHL, GLS, PostNord & Dascher, sometimes we use our logistics partner for larger furniture.

Delivery time?

In stock it only takes 2-3 days.

Delivery times can be very different, on smaller products it should take no more than a week if it is not in stock.

For larger or special products, there may be 2-4 weeks delivery time.

How much does shipping cost?

All orders over DKK 300 are free shipping. Except for Switzerland, there will be a price depending on order size.

Payment
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How can I pay my order?


You can choose between PayPal, credit card, debit card, Apple Pay, Klarna, Google Pay or bank transfer.


Is it safe to insert my personal data?


Yes, absolutely, we do not have access to anything but your address.


When do you withdraw the payment?


We withdraw the money when the order is shipped.

Returns
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How long can I return my item?

You can return your item for up to 30 days after you receive or collect it. The item must be unused and in the same condition as when you received it. When purchasing goods, the original packaging can be a significant part of the value of the product. Therefore, always remember to return the packaging. Once the item has been received, researched and approved in our warehouse, the purchase price will be refunded to your account within a few days.

It is important that the item is properly wrapped when you return it to us.

How do I do it?
To return, fill out the form on this page. You will then receive an email with more information. If the item can be shipped with GLS you can buy a return label through us for 40 kroner.

If you purchased a sofa or similar and therefore did not receive your order with GLS, we offer that you can buy a return via us for 200 kr. * If you want this, just write it when you create the return and we will help you continue.

You must ship the item to:

DYH Global PLC Berlin

Uhlandstr. 165/166

10719, Berlin - DE

* If the item is a display cabinet or weighs more than 70kg, other return prices apply.

How do I get my money back?
Once we receive your item, you will receive an email confirming the return. We transfer the purchase amount back to the account with which the item was purchased. Unfortunately, it is not possible to transfer the return amount to another account.

How do I advertise an item?
You can complain about a defective or damaged item. The complaint must include a description of the error as well as an image of the same.

If the complaint relates to a cargo claim, the complaint must be made 9 days after the goods have been delivered. The complaint must include an image of the damaged item, an image of the GLS tag from the package and an image of the box's protective contents.

All complaints should be sent to support@dyh.com

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