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✆ +49 30 72 62 15 73

✓ Free Shipping within the EU

✓ Fast Delivery

★★★★★ 4 of 5 Stars at Trustpilot

FAQ

Order
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How can I order from you?

Once you've found something you like, just add it to your shopping cart and go to checkout to redirect to address entry and payment method.

Can I change my order?

Yes, if the order is not sent, just contact our customer support who will take care of it.

Can I change my delivery address?

If you have used the wrong delivery address or just want to change it, please let us know. We can either redirect them or change the address.

Can I cancel my order?

Yes, almost always. If the order is shipped, we will not refund the shipment.

Is there a minimum order quantity?

No, you can buy all available products on our website. I have not received an order confirmation.

I have not received an order confirmation.

If your order was successful, an order confirmation will be sent. Check your spam emails. You may have used the wrong email address. Contact us if this is the case.

Where can I see what I have ordered?

You can always see it on your order confirmation. Once you have created an account, you can also log in and view the status and products ordered.

Returns
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How long can I return my item?

You can return your item up to 30 days after receipt or collection. The item must be unused and in the same condition in which you received it. When purchasing goods, the original packaging can make up a significant part of the value of the product. Therefore, always remember to return the packaging. Once the item has been received, researched and approved in our warehouse, the purchase price will be refunded to your account within a few days. It is important that the item is properly packaged when you return it to us.

How can I return the ordered item?

You can return the items at your own expense to the following address:

DYH Global PLC
Hall 6
Ambros-Nehren-Straße 21
77855 Achern

However, please write a message to our support via the contact form in the footer or by e-mail to support@dyh.com. Please explain why you would like to return the item and also provide your order number so that we can make a note. If you want to return a damaged product, please read the answer to the next question.

How can I return my damaged/incorrect item?

You can complain about a defective or damaged item. The complaint must include a description of the error as well as a picture. The complaint must be made 9 days after delivery of the goods. The complaint must include a picture of the damaged item. All complaints must be sent to support@dyh.com.

How do I get my money back?

Once we have received your item, you will receive an email confirming the return. We will transfer the purchase amount back to the account with which the item was purchased. Unfortunately, it is not possible to transfer the return amount to another account.

Delivery
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Where to send?

We ship all over Europe.

Which delivery companies do you use?

We use DHL, GLS, PostNord & Dascher, sometimes we use our logistics partner for larger furniture.

Delivery period?

In stock it takes only 2-3 days. Delivery times can vary greatly. For smaller products, it should not take more than a week if they are not in stock. For larger or special products, the delivery time can be 2-4 weeks.

How much does shipping cost?

We offer free delivery in the EU. Outside the EU, the delivery price will depend on the size of the product(s).

Payment
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How can I pay for my order?

You can choose between PayPal, credit card, debit card, Apple Pay, Klarna, Google Pay or bank transfer.

Is it safe to enter my personal information?

Yes, absolutely, we only have access to your address.

When do you withdraw the payment?

We deduct the money when the order is shipped.

EUR